General terms and conditions


Online booking conditions

When booking / making a reservation, the Austrian Hotel Contract Conditions of the Association of Accommodation Companies dated 23.09.1981 shall be deemed to have been agreed. Place of jurisdiction: Spittal an der Drau.
Should you for any reason not be able to make use of your stay at the Herkuleshof, we will try our best to let your room elsewhere.
However, if we cannot find another tenant at short notice, the cancellation conditions apply:

  1. cancellation up to 3 weeks before arrival: no cancellation charges
  2. up to 1 week before arrival we charge 20% of the total price
  3. until day of arrival 50% of the total price
  4. if the cancellation is made on the day of arrival, we have to charge the full amount

We recommend that you take out travel cancellation insurance so that you are reimbursed in the event of an emergency through no fault of your own.

Note: The cancellation policy replaces the right of withdrawal under the Consumer Rights Directive of the European Union.


Online voucher purchase

You will soon be able to buy online vouchers for our restaurant and/or hotel. For security reasons, voucher amounts for online purchases are limited as follows: Minimum voucher value 25€ – maximum voucher value 100€. 

For the purchase completion Paypal, Klarna immediate transfer or the most well-known credit cards are to you at the disposal. You purchase your voucher as a “Print@Home product”, which means that you receive the automatically generated voucher as a PDF by e-mail and can then print it out yourself. For your own security, vouchers purchased online can only be redeemed upon presentation of a photo ID (if the guest is unknown to us).

Pets in the Hercules yard

Dogs are allowed in most of our rooms. We charge 20 € per animal per day without food. Only one dog is allowed per room. The payment of the stay of your dog – takes place with us in the house!


Local tax/tourist tax

valid per night and person aged 16 and over 1,49 € per person per night

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